Hydro-Québec - Business Customers





	Service application and contract

	Hookup

	Service charges

	Power quality

Electricity Service
Service Application and Contract

Your basic electrical service contract states the conditions under which Hydro-Québec agrees to supply you with electricity for a given period of time.

To make sure you get the best possible service under optimum conditions, it is necessary to estimate the power demand of your facility before connecting it to the power system.

In addition, some customers are required to provide a payment guarantee when applying for electricity service. For more details on this policy or to find out whether it applies to your company, click here.

To submit a service request, just contact Customer Services.


	Did you know? Your service application serves as a contract between you and Hydro-Québec. To modify your contract, all you have to do is submit a request. The personal information you provide us will remain strictly confidential.

Your contract

	Your service application serves as a contract between you and Hydro-Québec. Depending on the applicable rate, it specifies the term, minimum billing demand, available power, voltage at the supply and metering points, how the electricity will be used, and any credits to which you may be entitled for voltage transformation. The basic service contract may be supplemented by specific contracts related to the electricity supply, including current limit, contract power, and off-grid supply service charges, for example if the distribution system has to be extended or modified

Types of service contracts

Annual In the case of a permanent facility for non-domestic use, the service contract is for an initial term of one year, renewed from month to month until cancellation.		To cancel Send a written notice at least 30 days before expiry of the initial term or subsequent renewal.
Short-Term An initial term of at least one month, renewed from month to month up to 11 consecutive months or until cancellation.		To cancel Send a written notice at least 30 days in advance.
Temporary In the case of temporary service, the contract is for a limited term and remains in effect until cancellation.		To cancel Provide 24 hours notice.

Contract conditions

The person responsible for electricity consumed on the premises, whether rented or owned, must generally submit a written application to Hydro-Québec.

However, applications for non-domestic uses may be made verbally for service at 120/240 volts and 200 amperes or less, by contacting the Customer Services office in your region. In all cases, you remain responsible for the service contract until you cancel it.

Term

The term of the contract ranges from one day to one year.

To modify the term or any other aspect of your service contract, you must submit a new application indicating the changes to be made.

For each service application, you will be billed either new file charges or file administration charges, depending on whether or not you had a service contract with Hydro-Québec or another Québec distributor in the last five years.

Service application

Administrative information Name and Québec enterprise number (NEQ) of your company, as recorded by CIDREQ (Centre informatique du registre des entreprises du Québec)		Technical information Ampacity and voltage of your electrical connection, which are generally indicated on the service boxes
Name and telephone number of the person responsible for paying electricity bills		Loads to be connected (lighting, heating, ventilation, processes, motive power)
Address and telephone number of the premises where service is provided		Capacity (in kilovoltamperes) of the transformer substation, if it belongs to you
Billing address, if different from the service address		The amount of power you require
Type of business (office, workshop, store, plant, etc.) according to the Statistics Canada classification
Starting date of service contract