Conditions of Service, Standards and Methods
Conditions of Electricity Service
Effective April 1, 2009
The Conditions of Electricity Service apply to all Hydro-Québec customers. They cover electricity service contracts, billing and payment, supply modes and connection to the system, as well as the rights and obligations of customers and the Distributor.
Distribution Tariff
Effective April 1, 2009
- Distribution Tariff [PDF]
- Rates chart [PDF]
- Charges related to Electricity Service [PDF]
Blue Book
Low-Voltage Electrical Service
Standard E.21-10 (9th edition)
This standard sets out the conditions for low-voltage electricity service. More specifically, it deals with permanent and temporary connections to the overhead or underground distribution system and metering of low-voltage supply. It is designed to provide Hydro-Québec employees, master electricians, consulting engineers and manufacturers with information on implementing or modifying electrical installations.
- Standard E.21-10 (9th edition) [PDF – 4.0 MB]
- Approved Products [PDF]
- Further information
- Site for master electricians [In French only]
Red Book
Medium-Voltage Electrical Service
Standard E.21-12 (2nd edition)
This standard sets out the conditions for medium-voltage electricity service. It applies to any application for service or any modification of an electrical installation that might either increase a customer's contract power or connected load or affect the power quality of the Hydro-Québec grid.
- Standard E.21-12 (2nd edition) [PDF – 4,4 Mb – In French only]
Electricity Metering for Medium-and High-Voltage Installations
Standard F. 22-01 (3rd edition)
This standard defines the requirements and conditions governing the metering of medium- and high-voltage applications. It is meant for Hydro-Québec personnel, licensed electricians, consulting engineers and equipment manufacturers. It also aims to facilitate relations between Hydro-Québec and its customers when medium- or high-voltage electrical installations are installed or modified.
- Standard F. 22-01 (3rd edition) [PDF – 2,4 Mb – In French only]
