Authorized Payment

See the terms and conditions

Administration charges
Hydro-Québec provides this service free of charge. However, your financial institution may apply service charges to your account. We recommend that you check with your banking institution.

First withdrawal
Authorized Payment comes into effect the day Hydro-Québec approves your application. If any billed amounts are outstanding on that date, they will be debited from your bank account when they come due.

Notice of banking changes
You must notify Hydro-Québec promptly if you change your financial institution, branch or account number.

Insufficient funds
If a payment cannot be made due to insufficient funds in your bank account, it will be debited along with an administration charge on the 15th day following the date of refusal, or the next business day if the 15th day falls on a Saturday, Sunday or holiday.

Payment deferral
From the time you receive your bill until the business day preceding the due date, you can defer the debit from your bank account by calling Customer services at the number indicated on your bill. If your payment is late, however, administration charges will apply.

Termination of service
Hydro-Québec may cancel the service:

• If, on two consecutive due dates, a payment cannot be made due to insufficient funds in your account;
• If you request cancellation. (Depending on the date your request is received, one last payment may be debited from your bank account).

Termination of Authorized Payment does not mean termination of your electrical service contract. You will remain responsible for paying your electricity bills, either by mail, by Internet or via your financial institution.

Responsibility of the financial institution
Your financial institution is not responsible for verifying whether debits are made in accordance with the authorization it receives.

Right of recourse
You have a right of recourse in the following cases:

• No debit authorization was given;
• The debit was not made in accordance with the terms of service;
• You had revoked your authorization;
• The payment was debited from the wrong bank account due to an error by Hydro Québec.

Think an error has been made?
Call Customer services at the number shown on your bill.

If necessary, you may also contact your financial institution which, at your request, will make the correction and notify Hydro-Québec.

You have 90 days after the withdrawal date to request reimbursement of a payment from your financial institution.