Information related to Hydro‑Québec’s electricity distribution activities (2019)

In 2019, Hydro-Québec had a total of 4,356,542 customer accounts, an increase of 39,628 from 2018.

To learn more about the annual variations in the number of customer accounts per category, consult the Renseignements généraux [General information] document, which contains a great deal of information on, for instance, the history of electricity consumption in Québec and changes in Hydro-Québec’s workforce.

Hydro-Québec recorded 509 fewer complaints than in 2018, which represents a decrease of almost 20%. This is due to the ongoing improvement of our customer services and the proactive approach we have adopted in communicating with our customers.

To view the report on activities related to the handling of complaints, consult the Performance document [in French only].

Hydro-Québec is contributing to the targets set by the Québec government in its 2018–2023 Energy Transition, Innovation and Efficiency Master Plan. After two years (2018-2019), Hydro-Québec’s programs and measures included in the master plan have resulted in energy savings of 933 GWh, which is equivalent to the annual consumption of about 40,000 households.

To learn more about the energy efficiency programs, consult the Liste et suivi des interventions en efficacité énergétique [PDF 120 KB] [List and results of energy efficiency measures] document.

Hydro-Québec continues to adapt its communication channels according to customer preferences. As a result, the use of digital channels increased significantly with more than 165,000 conversations on Facebook, X (Twitter) and via chat, which represents a 51% increase compared with 2018.

Changes in the various service quality indicators monitored by the Régie de l’énergie are presented in the Performance document [in French only].