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Confidentiality, Privacy and Security Privacy Any personal information that Hydro-Québec collects through its Web site in the course of doing business, including providing services related to supplying electricity, running a contest or a promotion, providing a subscription to an e-newsletter or allowing customers to submit comments or questions, will be used solely for the purposes for which it is collected. All personal information will be handled in a confidential manner in compliance with the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (L.R.Q. c. A-2.1). Access to your file will be restricted to duly authorized staff. Disclosure of your personal information to a third party Hydro-Québec agrees not to disclose your personal information unless so required by law or ordered by a court of law, or when having a contract performed by a third party. Consulting your file Under the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (L.R.Q. c. A-2.1), you have the right to consult your file and request that it be corrected if the personal information it contains is inaccurate, incomplete or equivocal, or if the collection, release or keeping of the information is not authorized by law. Security of online transactions The 128-bit Secure Sockets Layer (SSL) protocol is the most secure protocol currently supported by Web browsers. Once the connection is established, all the information you send us is automatically encrypted to ensure its secure transmission over the Internet. A special icon (key or padlock) appearing in your browser indicates that the session is in encryption mode, thereby guaranteeing the confidentiality of your data. Our data network architecture also includes firewalls to prevent unauthorized access. All incoming and outgoing data exchanged between the Internet and our internal systems must therefore go through a series of checkpoints. Complaints Any complaint concerning privacy may be sent to the address below: Hydro-Québec |
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