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For an alternative version of the menu below, you can access the sitemap.

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  • Manage my account
  • Customer Space
    • Manage my account

      Take advantage of our online
      services

      • See your balance, due date and payment history for all your accounts.
      • Report a change of address online.
      • Update your communication preferences.
      • Use our tools to understand your electricity use.

      …and more!

      • Log in
      • Create my Customer Space Click to obtain more informations about your customer space

      What will you need?
      Contract holder: Your most recent bill.
      Proxy holder or account manager: A recent bill of the account you manage.

    • Account and billing
      • Rates and rate optionsActive page
      • Multiple account search tool
      • Account manager
      • Proxy or consent to disclosure
      • Meters and meter-reading
      • Understanding your bill

        What’s a kilowatthour?

    • Rates
      • Rates and rate options
      • Glossary
      • Helping you understand your electricity rate
      • Understanding power and power demand
      • Service charges
      • Deposit and payment guarantee
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    • Payment
      • Paying your bill
      • Pre authorized debit
      • Online payment
      • Options in case of payment difficulties
      • Enter into a payment arrangement
      • Confirm your payment
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      • Energy Performance Indicator
      • Factors that influence consumption
      • Breakdown of a household’s electricity use
      • Tools to calculate consumption
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    • Moving
      • Change address
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      • Successful move
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  • Energy Wise
    • Why be energy wise?
    • Smart thermostats for $0
    • Offers to save this winter
      • Rate Flex D
      • Hilo smart home service
      • Collective contribution – Overall results
    • Financial assistance programs
      • LogisVert Efficient Homes Program
      • Dual energy (electricity and natural gas)
      • Other offers and tax credits
    • Energy efficiency tips
      • Heating and air conditioning
      • Hot water
      • Household appliances
      • Electronics
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      • Building and renovating
  • Safety advice
Residential Customer Space Account and Billing 

Online Billing

Sign up for Online Billing

Log into your Customer Space to sign up.
Don’t have a Customer Space yet? Now’s the time to create one and you’ll be automatically registered!

  • Log in
  • Create My Customer Space Click for more information on the Customer Space

    What will you need?

    • Contract holder: Your most recent bill.
    • Proxy holder or account manager: A recent bill of the account you manage.

Take advantage of the many benefits of Online Billing

No more forgetting!

Sign up for an e-mail alert and you’ll receive a reminder five days before your bill is due.

Available anywhere, anytime!

If you have access to the Web, you have access to your bill—wherever you are, without waiting for the mail!

All the information you need at a glance

When your bill is ready, you will get an e-mail with the amount you have to pay and the due date.

No more piles of paper

Your online bills are automatically stored in your billing history for two years.

Managing your account

Make managing your account even simpler with Online Billing, the Equalized Payments Plan and Pre-authorized Debit

Sign up for self-service tools

See also

  • Reading your bill
  • Reducing your electricity bill
  • Paying your bill
  • Frequently asked questions – Online Billing

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