Netiquette

Hydro-Québec uses social media and other digital conversation platforms to create a space for dynamic, rewarding conversations with the public about the company's challenges, news and services.

Anyone discussing other subjects will be referred to the appropriate resources.

Comments about Hydro-Québec are valuable and appreciated. We wish to encourage conversations among all those interested in the company's activities.

To achieve this objective and ensure that conversations remain civil, some rules apply.

Identity

Participation in Hydro-Québec's social media and other digital conversation platforms is not anonymous. If you wish to engage in dialogue with us on one of these platforms, you must identify yourself. We reserve the right not to publish a comment or answer a question if there is any doubt as to the poster's identity.

Impersonating a blogger, writer, moderator or anyone else will not be tolerated.

Terms of use

Participation in Hydro-Québec's social media and other digital conversation platforms is open to all.

We do not accept any content that is illegal, inappropriate, obscene, offensive, defamatory, threatening, abusive or irrelevant to Hydro-Québec, and we reserve the right to delete any such content at our sole discretion and without notice.

We will express our disagreement with other people's opinions respectfully and expect others to refrain from personal attacks, inflammatory language and quarrels with other members of the community.

On the Web, writing in capital letters is considered to be the equivalent of shouting or yelling, and is therefore aggressive and unpleasant. Messages containing a word in all caps (with the exception of acronyms and abbreviations) may be refused.

We will correct any information that is inaccurate or deceptive in our regard as soon as possible.

We reserve the right to amend this netiquette or shut down any of our social media or digital conversation platforms without notice.

Content

Content published on Hydro-Québec’s social media and other digital conversation platforms should deal with company issues, news and services. Although off-topic comments may provide future topics of discussion, they may be moved or deleted without notice in the meantime if they are deemed to interfere with the conversation in progress.

We will answer questions, if appropriate, as quickly as possible.

We will not edit comments or questions, but we may moderate them. Any comments or questions submitted and accepted for posting will be posted in full. On some platforms, it may be impossible to delete your messages once posted. Please think carefully about what you write and the consequences of posting it.

We will delete any comments related to potential, imminent or ongoing litigation.

You can include a link or two in a comment, provided that it is to a site or article directly related to the topic of conversation. To prevent spamming, comments containing more than two links may be refused.

Multiple messages on the same topic hinder dialogue and will not be tolerated.

Similarly, posting the same comments more than once is considered to be spamming and will not be tolerated.

Advertising and calls to action are prohibited.

Language of communication

The language of communication of Hydro-Québec’s digital conversation platforms is French. However, we will respond to questions in accordance with the provisions of the Charter of the French Language (CQLR c C-11).

Protection of personal information

As a government-owned corporation, Hydro-Québec must comply with the obligations set out in the Act respecting access to documents held by public bodies and the protection of personal information (CQLR c A-2.1).

Authenticity

You must ensure that any content you post is authentic and does not infringe anyone's copyright, privacy or other rights.

Publication

By posting content on Hydro-Québec’s social media or digital platforms, you grant us the free and unlimited right to use and distribute that content, for all practical purposes.

By taking part in any of these forums, you authorize Hydro-Québec to publish your comments on the Web for an indefinite period of time. It is assumed that posts will be indexed by Web search engines.

Customer service

If you have a problem related to Hydro-Québec's customer services, please contact a customer services representative:

Reporting abuse

You can report illicit content or behavior on a social media or digital conversation platform by writing to:

acsgmediassociauxmoderateur@hydro.qc.ca