Unlike a power failure, which is unplanned, a scheduled outage is an intentional interruption of service for a set period of time to allow system maintenance. Scheduled outages are often necessary to protect our workers or ensure public safety while the work is being done.
In order to keep service interruptions as short as possible, Hydro-Québec plans all work very carefully. And wherever possible, we use live-line methods to avoid inconveniencing customers.
Except in cases of emergency, when Hydro-Québec has to interrupt service to perform repairs, you'll be notified in advance so you can make any necessary arrangements. We use an automated telephone system. If we can't reach you on the first call, we'll call back several times. If you have voice mail, we'll leave a message with the date, time and duration of the interruption.
We recommend that before and during the outage, you follow these instructions:
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