Order of priority
Restoration priorities change depending upon the severity of the situation. During a power failure, the top priority is people's safety and welfare.
Our service restoration operations generally follow this order of priority:
- Public health, safety and security establishments
such as hospitals and emergency services - Critical services
(communications networks, crisis command and information centres, airports needed for evacuation flights, etc.) and critical industrial facilities like refineries. - Highly vulnerable establishments
such as nursing homes and industrial facilities that would incur major losses during an outage - Public services
such as medical clinics and water treatment plants 
- Non-critical services
(shopping centres, for instance) - Businesses
(non-critical industries, office buildings, residential care homes, supermarkets, etc.) 
- Residential areas
(apartment buildings and single-family homes)
This order of priority may change, depending upon the situation, the needs expressed by municipal authorities or the requirements of Sécurité publique Québec.
