Hold your cursor on the dots to see the explanations.
1 . Bill
This identifies the document. An additional detail such as "copy", "reprint" or "adjusted" may be added.
2. Customer number (9 digits)
Use this number to identify yourself when you call Customer Services.
3. Account number (12 digits)
An essential reference number. Use it starting in January 2006, when you pay a bill by cheque, Internet, telephone or teller.
4. Billing address
The address where your bill is sent. It may differ from the service address if, for example, your accountant or another proxy holder receives your bills.
5. Customer Services
Contact information for Hydro-Québec.
6. For your information
This section contains various messages or updates on the status of a payment arrangement, if applicable.
7. État du compte
Transactions on the account between two billing dates.
8. Paiement effectué
Payments/credits during the period (bill or monthly installment, interest on guarantee deposit, reimbursement of deposit, etc.).
Sum of previously billed amounts not settled by the due date.
Montant non échu
Sum of previously billed amounts that are not overdue.
Reconnection charges, guarantee deposit, etc.
Montant total du compte
Overall account balance, including payments, credits, outstanding and past due amounts and the amount of this bill.
10. Date de facturation et contrat(s) visé(s)
Includes details on the contract(s) covered by this bill (contract number, service address and amount billed, including GST and QST).
Certain charges may appear here, such as administration fees or charges for payments (made by cheque or online) refused by your financial institution (an NSF cheque, for example).
11. Montant à payer au plus tard le...
Amount due and due date for this bill, which also appear on the payment stub. This includes any applicable administration fees.
12. Bordereau de paiement
The part that you detach and return with your payment.
Messages may also be printed in this area. For example, if you have a payment arrangement, a message will indicate that the amount due does not include your installment under the arrangement. Also, a message will appear if the amount due differs from the overall account balance.
13. Montant à payer au plus tard le...
Amount due and due date for this bill. The amount due may differ from the overall account balance, especially for accounts covering more than one contract.
14. Montant du paiement
Remember to write the amount of your payment in the box provided.