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To reach Customer Service – Residential Customers Energy consumption and hydro bill Monday to Friday 8 a.m. to 6 p.m. Island of Montréal: 514 385-7252 Everywhere else in Québec, Canada or in the United States: 1 888 385-7252 |
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To reach Customer Service – Business Customers – Small Power Energy consumption and hydro bill To speed up service, please have one of your electricity bills handy. Elsewhere in Québec: 1 877 956-5696 8 a.m. to 5 p.m., Monday to Friday Fax:
Mailing address: Hydro-Québec C.P. 270 Succ. Youville Montréal, Québec H2P 2V4 Collections Department 1-877-858-8582 |
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To reach Customer Service – Business Customers – Medium Power From anywhere in Québec, Canada or in the United States: 1 800 463-9900 From 8:30 a.m. to 4:30 p.m., monday to friday Collections Department 1-877-858-8582 |
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Customer and partner support call centre (Energy Efficiency) Monday to Friday 8:30 a.m. to 4:30 p.m. From anywhere in Québec: 1 877 817-1433 |
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To reach Customer Service – Residentiel and Business Customers – Small Power ENERGY WISE (Energy efficiency) Monday to Friday 8:30 a.m. and 6:00 p.m. Island of Montréal 514 ENERGIE (514 363-7443) Everywhere else in Québec, Canada or in the United States: 1 800 ENERGIE (1 800 363-7443) |
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To reach Customer Service Outages and emergencies 24/24, 7 days 1 800 790-2424 |
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To reach customer service
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Power lines Tree trimming Monday to Friday 8 a.m. to 6 p.m. Island of Montréal: 514 385-7252 Everywhere else in Québec, Canada or in the United States: 1 888 385-7252 Transmission lines Vegetation control Monday to Friday 8:30 a.m. and 6:00 p.m. Island of Montréal: 514 ENERGIE (514 363-7443) Everywhere else in Québec: 1 800 ENERGIE (1 800 363-7443) |
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To reach Customer Services – Residential Customers Collections Department
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