By law,* personal or confidential information in a Hydro-Québec customer's file can only be obtained by the account holder, a co-holder or a third party** authorized by proxy or written consent.

The personal information in each customer's file is strictly confidential. Before disclosing it to anyone, Hydro-Québec's authorized employees will confirm the person's identity by asking the necessary questions.

This is how Hydro-Québec protects
customer confidentiality and complies with
all legal requirements.

Giving your consent

You need to fill in a form allowing a third party to have access to your information or deal with Hydro-Québec on your behalf.

To obtain printed forms, call Customer Services at the number shown on your bill under "Services à la clientèle."

*Act respecting Access to documents held by public bodies and the Protection of personal information.
**Spouse, lawyer or accountant, for instance.