| Stakeholders |
Sustainability issues |
Examples of means used |
| Customers |
- Services tailored to low-income customers and others with payment difficulties
- Fairness toward all customers
- Increasing energy savings
- Customer satisfaction
- Reliability of electricity service
|
- Working group with local associations
- Energy efficiency partnerships
- Table of customer expectations
- Survey of customer satisfaction
- Mechanism for handling complaints and claims
|
| Educational institutions |
- Development of a skilled workforce
- Education on key issues related to electricity
|
- Contribution to universities
- Technological partnerships
- Presentations given at universities
|
| Employees |
- Understanding of sustainability
- Sustainability principles applied to daily activities
- Health and safe work environement
- Skill developement
- Succession
|
- Sustainability training
- Awareness of sustainability principles
- Training on harassment prevention offered
by the company and unions
- Workplace health and safety committees
- Survey on employee commitment
|
| General public |
- Public health and safety
- Public satisfaction
- Respect for the environment
- Acceptability of projects
|
- Execution of studies and dissemination of
information on public health and safety
- Web site and toll-free line (1 800 363-7443)
- Videos
|
| Governments |
- Information sharing
- Contribution to the Plan Nord, the
Québec Energy Strategy, Québec's
Government Sustainable Development
Strategy, the Climate Change Action
Plan and the Action Plan for Electric
Vehicles
|
- Partnerships and participation in joint committees
|
| Investors |
- Good governance
- Risk management
- Company profitability
|
- Periodic meetings with investors on results and risk management
- Dedicated Web site for investor relations
- Financial profile
|
| Local and Aboriginal communities |
- Acceptability of projects
- Integration of facilities into the environment
- Respect for local values and cultures
- Economic spinoffs
|
- Teams in charge of community and Aboriginal relations
- Partnering arrangements
- Liaison committees with municipal associations
- Support for local initiatives in connection with projects and other activities
|
| Non-governmental organizations |
- Establishment of mutually beneficial relationships
|
- Working group with consumer associations
- Various partnerships
- Community investments
- Liaison committee with the Union des producteurs agricoles (Québec farm producers’ union)
|
| Suppliers |
- Sustainable practices
- Maximization of economic spinoffs
- Ethical behavior
|
- Partnerships
- Espace québécois de concertation sur les
pratiques d'approvisionnement responsable
(ECPAR)
- Dedicated Web site for suppliers
- Economic spinoffs committee
|
| Unions |
- Harmonious labor relations
|
- Health and safety committees
- Training programs offered by the company and unions
|
