Accessibility

Help for persons with functional limitations

  • Hearing impairment
  • Motor impairment
  • Visual impairment
  • Cognitive impairment

If there is content on our website you cannot access via adaptive technology or if you are having trouble filling out a form on the site, we will gladly assist you.

  • Questions related to customer service or electricity service (billing, moving, energy efficiency, connection, etc.).
    Call us, Monday to Friday, from 8 a.m. to 6 p.m.
    • Montréal area: 514 385‑7252
    • o Elsewhere in Québec, Canada or the US: 1 888 385‑7252
    • o If you have a hearing impairment and use a teletypewriter (TTY) or telecommunication device for the deaf (TDD) you can reach us by dialling 711 (service offered by several suppliers) or by mail at the address at the top of your bill.
  • Questions related to a job application

    If you are having trouble applying for a job online, please contact us.

  • Questions related to the other sections of the website

    For all general questions about the company and its activities, please call us Monday to Friday, from 8:30 a.m. to 4:30 p.m.

    • Montréal area: 514 289‑2316
    • Elsewhere: 1 855‑525‑4166

Hydro‑Québec’s commitment to making its website accessible

Hydro‑Québec is committed to making its website accessible to all users, including people with disabilities. To that end, the company adheres to the web accessibility standards of the Québec government and the Web Content Accessibility Guidelines (WCAG) 2.1, levels A and AA. Established by the World Wide Web Consortium (W3C) and accepted as an international standard, the recommendations govern best practices in accessibility.

Hydro‑Québec is continually improving the accessibility of its website through regular updates, particularly of the sections for customers and the public. Although obstacles remain, the company is actively working to overcome them and encourages users to share their comments and contribute to these improvements.