Contact us
Important Notices
What to do after an outage
The power is back? Find out what to do to resume your activities safely.
Do you have questions about the LogisVert Efficient Homes Program?
Contact our service provider Groupe Marketing International at info@logisvert.ca or call 1 833 396‑1888, Monday to Friday, from 8 a.m. to 8 p.m.
The Customer Space is no longer accessible from certain countries.
Access to the Hydro-Québec Customer Space is limited to certain countries.You manage your account from your Customer Space?
See the options available to you.
Outages
Report an outage
By phone
1-800-790-2424 1 800 790-2424
24 hours a day
When to report an outage?
If the outage does not appear on the map, call us.
On social media
Get answers to your questions during regular business hours.
Online services and Web resources
Hydro-Québec app
Track power outages and receive notifications.
Other topics
- Comments, suggestions or questions
- Ouvrons l’œil hotline: Report a suspicious event or any danger to human safety or asset security in connection with Hydro-Québec’s power system
- Complaints and claims
- Accessibility and assistance for customers with a disability
- Fraud prevention
- For media representatives only
- Technical problems
Head office
Residential customers
How can we help?
Due to a high volume of requests for work, we are currently unable to provide a date for work to be carried out for certain requests. We apologize for any inconvenience and thank you for your understanding.
To track the status of a request, click on Tracking the status of a request and enter your confirmation or form number into the box on the form.
Moving?
Save $25 when you change your address or request electricity service
online in your Customer
Space!
The Customer Space is no longer accessible from certain countries.
Access to the Hydro-Québec Customer Space is limited to certain countries. If you manage your account from your Customer Space, please see the options available to you.
Request for work
There is now a new Web page for residential customers who are planning a project that requires work on Hydro-Québec’s grid.
Check it out! You’ll find everything you need to know about making a request for work, including the preparatory steps, your responsibilities, and information about lead time and costs.
General number
514-385-7252
or 1-888-385-7252
514 385-7252
or 1 888 385-7252
Ouvrons l’œil hotline
To report an imminent threat involving:
- Employees, the environment, or company assets
- Protection of personal information
- Fraudulent communications
- Electricity theft
- Sabotage or mischief on our equipment
- Suspicious vehicle or person near our facilities
Call 1 877 816-1212
24 hours a day, seven days a week.
Or use the Ouvrons l’œil hotline form (In French only).
Reporting service
To report a violation of:
- The employee Code of Ethics
- Code of Ethics and Rules of Professional Conduct for Directors and Executives of Hydro Québec and its subsidiaries
- Supplier Code of Conduct
Call 1 866 384-4783
24 hours a day, seven days a week.
Or use the reporting service form (In French Only).
By phone
1 888 858-7927 1 888 858-7927
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Chat in the Customer Space
To get answers to your questions about your account during our business hours.
Chat with a representative
Go to your Customer Space and click on the question mark at the bottom of the page, then on Chat.
If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on X (Twitter)
Online services and Web resources
- Reset password. Click on the Forgot your password link.
Business hours:
Weekdays from 8 a.m. to 8:30 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 8:30 p.m.
Saturday from 9 a.m. to 5 p.m.
By phone
514 385-7252 or 1 888 385-7252 514 385-7252 or 1 888 385-7252
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on X (Twitter)
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 6 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 6 p.m. and
Saturday from 9 a.m. to 5 p.m.
By phone
514 385-7252 or 1 888 385-7252 514 385-7252 or 1 888 385-7252
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on X (Twitter)
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 6 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 6 p.m. and
Saturday from 9 a.m. to 5 p.m.
By phone
514 385-7252 or 1 888 385-7252 514 385-7252 or 1 888 385-7252
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Chat in the Customer Space
To get answers to your questions about your account during our business hours.
Chat with a representative
Go to your Customer Space and click on the question mark at the bottom of the page, then on Chat.
If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on X (Twitter)
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 8:30 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 8:30 p.m.
Saturday from 9 a.m. to 5 p.m.
By phone
1 800 363-7443 1 800 363-7443
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Chat in the Customer Space
To get answers to your questions about your account during our business hours.
Chat with a representative
Go to your Customer Space and click on the question mark at the bottom of the page, then on Chat.
If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on X (Twitter)
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 6 p.m. and
Business hours:
Weekdays from 8 a.m. to 6 p.m.
By phone
514 385-7252 or 1 888 385-7252 514 385-7252 or 1 888 385-7252
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Chat in the Customer Space
To get answers to your questions about your account during our business hours.
Chat with a representative
Go to your Customer Space and click on the question mark at the bottom of the page, then on Chat.
If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on X (Twitter)
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 5 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 5 p.m.
Saturday from 9 a.m. to 5 p.m.
By phone
514 385-7252 or 1 888 385-7252 514 385-7252 or 1 888 385-7252
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on X (Twitter)
Business hours:
Weekdays from 8 a.m. to 5 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 5 p.m.
Saturday from 9 a.m. to 5 p.m.
By phone
514 385-7252 or 1 888 385-7252 514 385-7252 or 1 888 385-7252
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Chat in the Customer Space
To get answers to your questions about your account during our business hours.
Chat with a representative
Go to your Customer Space and click on the question mark at the bottom of the page, then on Chat.
If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on X (Twitter)
Online services and Web resources
Business hours:
Weekdays from 8 a.m. to 8:30 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 8:30 p.m.
Saturday from 9 a.m. to 5 p.m.
By phone
514 385-7252 or 1 888 385-7252 514 385-7252 or 1 888 385-7252
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Chat in the Customer Space
To get answers to your questions about your account during our business hours.
Chat with a representative
Go to your Customer Space and click on the question mark at the bottom of the page, then on Chat.
If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
On social media
To get answers to your general questions about electricity service during our business hours:
-
Send us a private message through Facebook Messenger
-
Write to us using hashtag @client_hydro on X (Twitter)
Business hours:
Weekdays from 8 a.m. to 8:30 p.m. and
Saturday from 9 a.m. to 5 p.m.
Business hours:
Weekdays from 8 a.m. to 8:30 p.m.
Saturday from 9 a.m. to 5 p.m.
Other topics
- Comments, suggestions or questions
- Ouvrons l’œil hotline: Report a suspicious event or any danger to human safety or asset security in connection with Hydro-Québec’s power system
- Reporting service for misconduct
- Complaints and claims
- Accessibility and assistance for customers with a disability
- Fraud prevention
- For media representatives only
- Technical problems
Head office
Business customers
How can we help?
Request for work
Due to a high volume of requests for work, it could take longer than usual to process requests and carry out work.
We apologize for any inconvenience resulting from this exceptional situation. Please allow for extra time and submit your requests for work in advance, if possible.
- Find out the approximate lead times for connection to the grid for supply of less than 5 MVA depending on the region where work will be carried out.
To track the status of a request, click on Tracking the status of a request and enter your confirmation or form number into the box on the form.
Moving?
Save $25 when you change your address or request electricity service online in your
Customer Space!
General numbers
Rate G
Rate G with billing under $100,000/year
1-877-956-5696 1 877 956-5696
Rate G with billing over $100,000/year and Rates G-9, M and DM
1-800-463-9900 1 800 463-9900
Rate L or LG
- Your commercial officer will be happy to answer any questions you might have about your business needs.
- Find your commercial officer’s and account manager’s contact information in your Customer Space.
Ouvrons l’œil hotline
To report an imminent threat involving:
- Employees, the environment, or company assets
- Protection of personal information
- Fraudulent communications
- Electricity theft
- Sabotage or mischief on our equipment
- Suspicious vehicle or person near our facilities
Call 1 877 816-1212
24 hours a day, seven days a week.
Or use the Ouvrons l’œil hotline form (In French only).
Reporting service
To report a violation of:
- The employee Code of Ethics
- Code of Ethics and Rules of Professional Conduct for Directors and Executives of Hydro Québec and its subsidiaries
- Supplier Code of Conduct
Call 1 866 384-4783
24 hours a day, seven days a week.
Or use the reporting service form (In French Only).
Business customer services – Becoming a customer
Rate G, DP, DM, M or G9 – if you have at least one contract with billing demand (kW)
1 800 463-9900 1 800 463-9900
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal (in French only).
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Bankruptcy
Rate G, DP, DM, M or G9 – if you have at least one contract with billing demand (kW)
1 877 956-5696 1 877 956-5696
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal (in French only).
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Late payment and payment difficulties
Rate G, DP, DM, M or G9 – if you have at least one contract with billing demand (kW)
1 877 956-5696 1 877 956-5696
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal (in French only).
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Interruption due to non-payment
Rate G, DP, DM, M or G9 – if you have at least one contract with billing demand (kW)
1 877 956-5696 1 877 956-5696
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal (in French only).
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
By phone
Rate G – contract without billing demand (kW)
1 800 ENERGIE (363-7443) 1 800 ENERGIE (363-7443)
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Energy efficiency
Rate G, DP, DM, M or G9 – if you have at least one contract with billing demand (kW)
1 800 463-9900 1 800 463-9900
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal (in French only).
Online services and Web resources
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Request for work
Rate G, DP, DM, M or G9 – if you have at least one contract with billing demand (kW)
1 800 463-9900 1 800 463-9900
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal (in French only).
Online services and Web resources
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Pruning and work near a line
Rate G, DP, DM, M or G9 – if you have at least one contract with billing demand (kW)
1 800 463-9900 1 800 463-9900
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal (in French only).
Online services and Web resources
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Moving
Rate G, DP, DM, M or G9 – if you have at least one contract with billing demand (kW)
1 800 463-9900 1 800 463-9900
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal (in French only).
Online services and Web resources
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Schedule a callback
Go to your Customer Space to choose the time at which you would like a representative to call you. If you haven’t created your Customer Space yet, now’s the time!
- Log in
-
Create My Customer Space
Click to obtain more informations about your customer space
You’ll need your most recent bill.
Business customer services – Billing and electricity use
Rate G, DP, DM, M or G9 – if you have at least one contract with billing demand (kW)
1 800 463-9900 1 800 463-9900
Your designated agent’s contact information can be found on your bill. You can also contact us by email.
Business hours
Weekdays from 8:30 a.m. to 4:30 p.m. and
Rate L ou LG
- Your commercial officer will be happy to answer any questions you might have about your company’s electricity needs.
- Find your commercial officer’s and account manager’s contact information in your portal (in French only).
Online services and Web resources
Business hours:
Weekdays from 8:30 a.m. to 4:30 p.m. and
Other topics
- Comments, suggestions or questions
- Ouvrons l’œil hotline: Report a suspicious event or any danger to human safety or asset security in connection with Hydro-Québec’s power system
- Reporting service for misconduct
- Complaints and claims
- Request authorization form (proxy or consent)
- Accessibility and assistance for customers with a disability
- Fraud prevention
- For media representatives only
- Technical problems