Complaints and claims

Select the situation that applies to you

• You would like to file a complaint about an electricity bill or a service provided by Hydro-Québec.

• You have incurred damage and you would like to file a claim with Hydro-Québec.

• You have received a claim from Hydro-Québec regarding damage to its facilities.

  Answers to the most frequently asked questions regarding claims made by Hydro‑Québec.

  I’ve received a claim from Hydro-Québec regarding damage incurred while I was performing my duties. What do I need to do?

  If the claim includes the mention of “Responsibility for this claim is shared by” and the name of your employer features on the claim, contact your employer to find out what you need to do.

  If the claim does not include the mention of “Responsibility for this claim is shared by,” contact the Hydro-Québec representative whose name is mentioned in the claim.

  I’ve received a claim from Hydro Québec for damage that could be covered by insurance (e.g., auto/home/commercial insurance). What do I need to do?

  If you have civil liability insurance, send your insurance information to the Hydro-Québec representative whose name is mentioned in the claim.

  If you do not have civil liability insurance, contact the Hydro-Québec representative whose name is mentioned in the claim to discuss payment terms.

  I’ve received Hydro-Québec’s claims and have already provided my insurance information. What should I do with the invoice?

  You must send any claim-related documents to your insurer. Hydro Québec will then follow up on the claim with your insurer.

  What does “Responsibility for this claim is shared by” on the claim mean?

  This means that all parties whose names are on the claim are jointly responsible for the damage mentioned in the claim. All named parties receive a copy of the invoice resulting from the claim.

• You are a master electrician and you would like to file a claim with Hydro‑Québec.