Coronavirus (COVID-19)
Hydro-Québec is acting for the benefit of its customers and employees

• Implementation of all necessary measures to protect Hydro-Québec employees and contractors, and ensure that all applicable hygiene and social distancing measures are respected to prevent the spread of the virus.
• We have asked employees who are able to work remotely to work from home for an undetermined period.
• We have also asked all employees who have returned from travelling abroad to stay at home for a 14-day period after their return to Canada.
• We have banned foreign business travel for all employees. Trips outside of Québec must be authorized by a member of the company’s Management Committee.
• No visitors are allowed access to our buildings or facilities unless it is required for the company’s core mission to supply electricity (supervisor’s authorization required).

The following measures are designed to protect our customers, employees and partners during required on-site work related to our activities.

Our customers and employees must:

• Avoid all unnecessary direct contact.
• Maintain a safe distance of two metres between each other.
• Follow the safety measures issued by public health authorities.

Our employees must:

• Withdraw if a customer shows any signs or symptoms associated with COVID-19 (flu-like symptoms, such as fever, cough or difficulty breathing).
• Immediately inform their manager of any potential contact with a customer who has symptoms or presents a contagion risk.

Our customers must:

• Ensure that areas where work is to be performed and access routes remain clear and accessible.

We are also implementing the following measures to limit the amount of work we carry out at our customers’ premises:

• For any work to be performed inside a building, our employees must ask the customer the following when the appointment is being made or once on site:
  • Whether the customer is at risk of infection (flu-like symptoms, such as fever, cough or difficulty breathing), have any symptoms or have travelled outside Québec in the past 14 days)—if they are, the employee must communicate with their manager.
  • Whether specific measures need to be taken and applied (for a workplace).
• For any work to be performed outside a building:
  • Call the customer in advance to confirm that we can do the work.
  • Inform the customer of our arrival on site while maintaining a distance of two metres.
  • Do not leave a door hanger notice once the work has been completed and call the customer if there is a problem.