Do you think you have received a fraudulent email or text?
If you receive such a message, do not click on any links it may contain because they will take you to a fake website with the same look and feel as Hydro‑Québec’s. In addition, Hydro‑Québec never contacts its customers to request a credit card number or demand payment by credit card. Think you’ve been the victim of a phishing scam?
Find out what to do
In recent months, we have worked hard to continue to provide reliable electricity service and support you during this particularly challenging period.
We are sensitive to the fact that some customers may be experiencing financial difficulties. If this is the case for you, we encourage you to go to your Customer Space or call us to enter into a payment arrangement today. This will ensure that you continue to benefit from the suspension of administration charges.
Please note that the application of administration charges for unpaid bills for all customers resumed on October 1, 2020. We have also reinstated collection activities, which can lead to the electricity service being disconnected when a bill is past due and no payment arrangement is made.
Learn about the prevention measures we have introduced.
We are also in close contact with our partners and our suppliers, who provide goods and services or work in one of our facilities.
Health and safety are always top priorities at Hydro‑Québec. Consequently, we will continue to keep you informed during this period, which has led to increased concerns for many of you.
In order to protect your personal information, we have introduced new security measures. During an identity check by customer services, you will be able to request a security code by text message (SMS). Learn more
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