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Help finding your Contract number
You’ll find your contract number at the top of your bill. This number is a series of nine digits, starting with 3.
The NEQ is a company’s number in the Québec enterprise register. It’s a unique digital identifier that facilitates interactions with public agencies and business partners.
Help finding your Customer number
You’ll find it on your bill.It’s a nine-digit number starting with a 1. Example: 100 000 001
Help to find Service address
You’ll find the service address under the heading Services fournis à [Services provided to].
Please note that only the Hydro-Québec account holder or a proxy holder by proxy may apply for a new electricity service contract.
Account holder
Person or corporation responsible for paying d’Hydro-Québec account.
Proxy holder
Third party authorized to obtain personal information from an account holder’s file or deal with Hydro-Québec on the account holder’s behalf to the extent defined by the proxy.
A proxy holder may be authorized to do the following:
Proxy
A printed form generally supplied by Hydro-Québec and signed by the account holder authorizing a third party (the proxy holder) to obtain information from the account holder’s file and deal, discuss or negotiate with Hydro-Québec on his or her behalf.
The proxy must contain the following information:
Information on the owner of the building you are leaving
Choose
Is it a new building?
Six-digit North American Industry Classification System code.
Help finding your Meter number
It’s on your meter.
Mechanical meter
Electronic meter
For the safety of our employees, is there a dog at the new place of consumption?
Select
Information on building owner
You’ll receive a proxy form shortly. Please fill it out and return it as soon as possible.
This request for a new electricity service subscription is made by:
