Guide for landlords
To help you better manage your rental units on a daily basis, this guide provides essential information on the conditions of electricity service and examples of frequently asked questions.
The Charter of the French language and its regulations govern the consultation of English‑language 
.
Did you know?
- Much of the personal information held by Hydro‑Québec is kept confidential. Except in a few cases described in the Act respecting access to documents held by public bodies and the protection of personal information (R.S.Q., c. A-2.1), this information may not be disclosed to a third party without the valid consent of the customer concerned.
- If you buy or sell a building with rental units or certain units in such a building, you must absolutely notify Hydro‑Québec so that the information in your customer file is updated.
Conditions of Service
Request for electricity service contract at domestic rate (residential) or at the general rate
The person who wishes to be responsible for the service contract, or an authorized representative, must make a verbal or written request. A landlord cannot apply for electricity service on behalf of a tenant. The following information must be provided:
- Address to which the electricity is to be delivered
- Name, email address and telephone number of the person(s) responsible for the service contract
- Previous address
- Date service is to start
Request for electricity service contract at any other rate
A request in writing must be received 30 days in advance and must contain all the above-mentioned information (except SIN), plus the following:
- Quebec enterprise no. (NEQ)
- Loads to be connected
- Planned use of electricity
- Power required
Your responsibilities as a rental unit owner
To ensure that the responsibility of the electricity bills for their rental units is managed appropriately, landlords must inform Hydro‑Québec of any unit purchase or sale.
Hydro‑Québec now allows you to choose in advance whether or not you want to be responsible for the electricity bill when a unit becomes vacant. If you make your choice via the Manage Rental Units self-service tool, you will avoid certain costs that are currently required when dealing with a representative by phone.
Each time you carry out an action in the Manage Rental Units self-service tool, you will receive a confirmation. You may also receive an e-mail alert each time the service contract holder changes in one of your rental units.
You must notify Hydro‑Québec as soon as you notice any error in:
- the confirmation of the electricity service contract details regarding the units for which you are responsible;
- the electricity bills prepared by Hydro‑Québec.
You cannot have the power disconnected at premises where the tenant is the contract holder.
Hydro‑Québec power facilities
Access to electricity meters is a prerequisite for the delivery of electricity. Hydro‑Québec and its representatives must have access to the premises to:
- connect or disconnect the power supply;
- install, operate, inspect, maintain, repair, modify or remove Hydro‑Québec’s equipment;
- check whether the customer’s electricity use complies with sections 15.01.02 and 16.01.01 of the Conditions of Service;
- read meters.
You can read the complete Conditions of Service here.
Frequently asked questions
What are an outgoing tenant’s obligations?
The tenant must cancel his or her service contract.
Electricity service contract at domestic rate (residential) or at the general rate: only the tenant or his or her duly authorized representative may contact Hydro‑Québec to cancel a service contract.
Any other type of service contract: the tenant must inform Hydro‑Québec in writing at least 30 days before the desired cancellation date.
What happens if a tenant informs Hydro‑Québec that he or she is cancelling the service contract before the end of the lease?
Hydro‑Québec will cancel the contract on the date agreed upon with the tenant. Hydro‑Québec is not a party to the lease.
If there is no new tenant, Hydro‑Québec will respect the decision the landlord made via the Manage Rental Units self-service tool in his or her Customer Space or by calling customer services. By default, or if Hydro‑Québec does not know the landlord of the unit that the tenant is leaving, Hydro‑Québec may disconnect the electricity service.
What should you do once the unit is rented if the tenant neglects to ask Hydro‑Québec for an electricity service contract?
To ensure uninterrupted service, be sure to ask the new tenant to contact us and request an electricity service contract right away.
You may inform Hydro‑Québec of your intention to end your responsibility for the rental unit. If the new tenant does not request a service contract, Hydro‑Québec may disconnect the electricity service.