Sign up for your Customer Space — Proxy Request
To be a proxy holder authorized to receive and pay electricity bills, you need a valid proxy. This is to ensure that Hydro-Québec complies with the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (R.S.Q., c.A-2.1).
Third party authorized to obtain personal information from an account holder’s file or deal with Hydro-Québec on the account holder’s behalf to the extent defined by the proxy.
A proxy holder may be authorized to do the following:
- Receive and pay electricity bills
- Negotiate a payment arrangement
- Modify details of service contracts
- Change contract power demand and rates
- Request or cancel service contracts
A printed form generally supplied by Hydro-Québec and signed by the account holder authorizing a third party (the proxy holder) to obtain information from the account holder’s file and deal, discuss or negotiate with Hydro-Québec on his or her behalf.
The proxy must contain the following information:
- Name of third party to whom information may be disclosed
- Account numbers concerned
- Type of information that may be disclosed to proxy holder
- Validity period
- Dealings proxy holder may have with Hydro-Québec:
- Receive and pay electricity bills
- Negotiate a payment arrangement
- Modify details of service contracts
- Change contract power demand and rates
- Request or cancel service contracts
- Conduct any other business that account holder may specify
Procedure
- Fill in the form below.
- Hydro-Québec will send the appropriate form to the billing address of the account indicated below.
- The completed form, signed by the account holder, must be mailed back.
Person or corporation responsible for paying Hydro-Québec.
Business Customer services — My Customer Space
If you’re not a Hydro-Québec customer, choose your language and press 0.
Monday–Friday, 8:00 a.m.–8:30 p.m.
Saturday, 9:00 a.m.–5:00 p.m.