Résidential

Authorizing a third party to manage your account

There are many reasons to authorize a third party to manage your account. You may be planning ahead in case you lose some of your independence or you may be short on time and want to allow someone you trust access to your account.

As the person responsible for an electricity service contract, you can go to your Customer Space to designate a third party—a child, parent, spouse, friend or company—to access your account details (consent) or to act on your behalf in dealings with Hydro-Québec (proxy).

Designate an authorized representative in just a few simple steps

Go to your Customer Space, select a type of authorization (proxy or consent) and specify the powers you are granting the individual or company (obtain information, manage your account, update the details in your customer file, notify Hydro-Québec of a move, etc.) and the expiry date of the authorization.

You will then receive a confirmation of authorization. The individual or company you designated will also receive one.

If you are the person responsible for an electricity service contract

Follow these steps to designate an authorized individual or company or manage your current authorizations:

If you are the person responsible for an electricity service contract

Follow these steps to designate an authorized individual or company or to manage your current authorizations:

  • Step 1 – Go to your Customer Space.
    If you have only one account, go to step 2.
    If you have several accounts, click on the account for which you would like to designate an authorized representative.
  • Step 2 – Go to the Billing tab and click on Proxy or consent.
  • Step 3 – Click on Add an authorization (proxy or consent).
  • Step 4 – Designate an authorized individual or company. Enter the required information and click on Send.
  • Step 5 – See the result!

If you are a representative duly authorized by proxy

Go to your Customer Space for the details of your authorization.

  • Step 1 – In the My accounts list, click on the three dots to the right of the account name and select See details.
  • Step 2 – See the details of your authorization (expiry and powers).

If an account for which you are a proxy holder is not listed in your Customer Space, follow these steps to add an account.

If you are a designated representative authorized by consent, you may only obtain information on the account. You will not be able to access it through your Customer Space.

See also

Don’t have a Customer Space yet? Now’s the time to create one! If you prefer not to create one, you can designate an authorized representative by contacting customer services or by requesting an authorization form by mail.