Help center for low-income households

Having trouble keeping up with your bills? The help center representatives can offer you a payment arrangement with more manageable installments.

If your household is considered a low-income household and you have fallen behind on your payments or think you might in the near future, we urge you to contact our customer services as soon as possible so we can keep your file in good standing. You may be referred to the help center for low-income households so that you can reach a payment arrangement with more manageable installments.

Customer services

• Montréal: 514 385‑7252
• Elsewhere: 1 888 385‑7252
  

You may be asked to supply proof of income, for example:

• employment income (before taxes and deductions) for each person in your household aged 22 or over
• benefits paid to the members of your household (CSST, social assistance, employment insurance, retirement pension, etc.)

If you’ve already had a personalized payment arrangement, you can renew it online in your Customer Space.