Search
Log-in
Residential
  • Dislay menuCustomer Space
  • Dislay menuEnergy Wise
  • Safety advice
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuCustomer Space
  • Manage my account
  • Dislay menuAccount and billing
  • Dislay menuRates
  • Dislay menuPayment
  • Dislay menuMy electricity use
  • Dislay menuMoving
  • Request for work
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuAccount and billing
  • Rates and rate options
  • Multiple account search tool
  • Account manager
  • Proxy or consent to disclosure
  • Meters and meter-reading
  • Understanding your bill
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuRates
  • Rates and rate options
  • Glossary
  • Helping you understand your electricity rate
  • Understanding power and power demand
  • Service charges
  • Deposit and payment guarantee
  • Comparison of electricity prices
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuPayment
  • Paying your bill
  • Pre authorized debit
  • Online payment
  • Options in case of payment difficulties
  • Enter into a payment arrangement
  • Confirm your payment
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuMy electricity use
  • Energy Performance Indicator
  • Factors that influence consumption
  • Breakdown of a household’s electricity use
  • Tools to calculate consumption
  • What you may not know about your electric devices
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuMoving
  • Change address
  • Add address
  • Remove address
  • Become a customer
  • Estimate a home’s electricity costs
  • Successful move
  • Remove or add a contract holder
  • Manage rental
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuEnergy Wise
  • Why be energy wise?
  • Smart thermostats for $0
  • Dislay menuOffers to save this winter
  • Dislay menuFinancial assistance programs
  • Dislay menuEnergy efficiency tips
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuOffers to save this winter
  • Rate Flex D
  • Hilo smart home service
  • Collective contribution – Overall results
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuFinancial assistance programs
  • LogisVert Efficient Homes Program
  • Dual energy (electricity and natural gas)
  • Other offers and tax credits
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
Close submenuEnergy efficiency tips
  • Heating and air conditioning
  • Hot water
  • Household appliances
  • Electronics
  • Lighting
  • Pools and spas
  • Building and renovating
  • Business
  • About
  • All sites
  • News
  • Contact us
  • Power outages
  • Français

The Charter of the French language and its regulations govern the consultation of English‑language content .

  • Skip to content
  • Skip to the footer's menu
  • All sites
  • News
  • Contact us
  • Power outages
  • Français
  • Log in
Hydro-Quebec
  • Residential
  • Business
  • About Us

For an alternative version of the menu below, you can access the sitemap.

  • Display Menu
  • Manage my account
  • Customer Space
    • Manage my account

      Take advantage of our online
      services

      • See your balance, due date and payment history for all your accounts.
      • Report a change of address online.
      • Update your communication preferences.
      • Use our tools to understand your electricity use.

      …and more!

      • Log in
      • Create my Customer Space Click to obtain more informations about your customer space

      What will you need?
      Contract holder: Your most recent bill.
      Proxy holder or account manager: A recent bill of the account you manage.

    • Account and billing
      • Rates and rate options
      • Multiple account search tool
      • Account manager
      • Proxy or consent to disclosure
      • Meters and meter-reading
      • Understanding your bill

        What’s a kilowatthour?

    • Rates
      • Rates and rate options
      • Glossary
      • Helping you understand your electricity rate
      • Understanding power and power demand
      • Service charges
      • Deposit and payment guarantee
      • Comparison of electricity prices
    • Payment
      • Paying your bill
      • Pre authorized debit
      • Online payment
      • Options in case of payment difficulties
      • Enter into a payment arrangement
      • Confirm your payment
    • My electricity use
      • Energy Performance Indicator
      • Factors that influence consumption
      • Breakdown of a household’s electricity use
      • Tools to calculate consumption
      • What you may not know about your electric devices
    • Moving
      • Change address
      • Add address
      • Remove address
      • Become a customer
      • Estimate a home’s electricity costs
      • Successful move
      • Remove or add a contract holder
      • Manage rental
    • Request for work
  • Energy Wise
    • Why be energy wise?
    • Smart thermostats for $0
    • Offers to save this winter
      • Rate Flex D
      • Hilo smart home service
      • Collective contribution – Overall results
    • Financial assistance programs
      • LogisVert Efficient Homes Program
      • Dual energy (electricity and natural gas)
      • Other offers and tax credits
    • Energy efficiency tips
      • Heating and air conditioning
      • Hot water
      • Household appliances
      • Electronics
      • Lighting
      • Pools and spas
      • Building and renovating
  • Safety advice
Residential Customer Space Rates 

Rate DP

  • Overview
  • Eligibilityactive section
  • Billing

Eligibility

Your service contract is eligible for Rate DP if your maximum power demand reached 50 kilowatts (kW) or more at least once over the past 12 monthly periods.

If your maximum power demand was 65 kW or more, your contract will automatically be switched to Rate DP, since Rate D is now solely for customers with a maximum power demand of less than 65 kW.

If over the past 12 months your maximum power demand was 50 kW or more, but less than 65 kW, your contract is eligible for either Rate D or Rate DP.

  • Hydro‑Québec will switch your contract to Rate DP if it determines that this yields potential savings for you.
  • Hydro‑Québec will notify you by mail if switching from Rate D to Rate DP becomes more advantageous for you later on.
Maximum power demand Domestic rate your contract is eligible for
Less than 50 kW Rate D only
At least 50 kW but less than 65 kW Rate D or DP
65 kW or more Rate DP only
  • What’s a kilowatthour (kWh)?

More information

To find out more about Rate DP, consult Section 3 of Chapter 2 of the Electricity Rates [PDF 2.31 MB].

Other useful information

  • Hydro‑Québec’s Conditions of Service [PDF 2.3 MB]
  • Helping you understand your electricity rate
  • Details on the service charges associated with your contract
  • Glossary
  • Videos explaining power
  • Tips on how to lower your electricity bill

How to request electricity service

  • Become a customer
  • You are a Hydro-Québec customer and want to receive electricity service at an additional address

Separate metering

Method of measuring energy consumed with a separate meter for each residential or commercial unit in a building.

Bulk metering

Method of measuring energy consumed with a single meter instead of separate meters for an entire multiunit commercial or residential building. The building owner is responsible for dividing the costs between the occupants.

System access charge

A set amount, expressed in dollars per month or cents per day depending on the applicable rate, that the customer must pay for the electricity service.

Beginning April 1, 2019, the term fixed charge was replaced with system access charge.

Energy

Power used by electrical equipment over a given period of time. Expressed in kilowatthours (kWh), energy is calculated as power, expressed in kilowatts (kW), multiplied by the time during which the power is used, expressed in hours (h).

The formula for energy is as follows: energy (in kilowatthours) is equal to power (in kilowatts) multiplied by duration of use (in hours).

Energy (kWh) = power (kW) x time used (h).

Winter period

Period from December 1 through March 31 of the next year, inclusive.

Summer period

Period from April 1 through November 30, inclusive.

Voltage

Difference in electrical level between two points, expressed in volts (V).

Power

Total amount of electricity supplied at a given time. Expressed in kilowatts (kW), power is the combined effect of voltage, expressed in kilovolts (kV), and current, expressed in amperes (A).

Maximum power demand

Maximum power measured during a consumption period. It is the higher of the following two values: real power in kilowatts (kW), or a percentage (90% for domestic rates and small- and medium-power rates, or 95% for large-power rates) of the apparent power in kilovoltamperes (kVA).

Real power

Amount of electricity consumed in a useful manner to operate equipment, such as a motor or a heating or lighting system. Real power is expressed in kilowatts (kW).

Apparent power

Amount of electricity that Hydro-Québec supplies to a customer, expressed in kilovoltamperes (kVA). When it is used, apparent power breaks down into real power (kW), which runs devices, and reactive power (kVAR), which produces magnetic fields and which is not useful power for the customer.

Minimum billing demand (minimum demand)

The minimum amount of power that customers must pay for each consumption period, regardless of their electricity use. The threshold is set so that customers pay their share of the costs Hydro‑Québec incurs to meet their power needs at all times. The minimum billing demand is determined by the conditions of each rate, as indicated in the Electricity Rates.

  • For all rates except Rate L, the minimum billing demand is automatically determined based on the previous winter’s maximum power demand.
  • Rate L customers must set their own minimum billing demand, called “contract power,” based on their projected electricity use.

Low voltage: Voltage of 750 volts (V) or less.

Medium voltage: Voltage of more than 750 V, but less than 44 kilovolts (kV).

High voltage: Voltage of 44 kV or more.

Rate

Electricity rate effective April 1, 2025.

Monthly periods

Period of 30 days, which may begin on any day of the month, established by Hydro‑Québec for billing purposes.

Important links

  • Link to main sections
    • Residential
    • Business
  • Link to some of our sites
    • About
    • Energy Wise
    • Security advice
    • Newsroom
    • Contact us
    • Power outages
    • Careers*
    • Our sites
  • Newsletters
  • Follow us
    • Facebook This link will redirect you to an external site.
    • Bluesky
    • X (Twitter) This link will redirect you to an external site.
    • LinkedIn This link will redirect you to an external site.
    • YouTube This link will redirect you to an external site.
    • Instagram This link will redirect you to an external site.
    • TikTok This link will redirect you to an external site.
  • Apps
    • Apple StoreThis link will redirect you to an external site.
    • Google StoreThis link will redirect you to an external site.
  • Site map
  • Terms and confidentiality
  • Manage cookies
  • Accessibility
  • Netiquette
  • Request for access and Privacy

© Hydro-Québec, 1996–2025. All rights reserved. * Website in French only | Who can consult this pageThis link will open a new window. This link will redirect you to an external site.