Equalized payments - Business │ Hydro-Québec

Don’t get caught off guard! Opt for the Equalized Payments Plan (EPP) and pay the same amount each month. It’s easy: the annual cost of your electricity consumption is estimated and then spread out over 12 equal monthly payments. The EPP is a solution that will make your budget easier to manage!

Sign up to the Equalized Payments Plan

Log into your Customer Space to sign up to this service. Don’t have a Customer Space yet? Create one now!

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What will you need?
- Contract holder: Your most recent bill.
- Proxy holder or account manager: A recent bill of the account you manage.

If you are a large‑power customer, talk to your commercial delegate to learn about all the payment options.

Rate L or LG customers (5,000 kW or more).

The annual cost is based on your history

Your estimated annual electricity cost is based on your consumption history, as well as the mean temperatures in your region. So that we can make a reasonable estimate, you have to have lived at the same address for about 11 consecutive months.

Video: The Equalized Payments Plan (EPP), the Annual Review and the EPP Tracking Tool

What’s your monthly installment based on? Why does it have to be adjusted? How do you use the EPP tracking tool? This video answers those questions.

Video document: https://www.youtube.com/watch?v=tLElTDx6LG4

Duration: 2 minutes 03 seconds

Start with nothing and end with nothing

To sign up for the EPP, your balance has to be $0. In other words, you have to pay your last electricity bill in full. Then, when you cancel the EPP, you have to pay off your balance in full on the due date of your next bill.

Your monthly installment is reviewed annually

Your monthly installment is reviewed each year, based on your actual electricity use over the past 12 months. So after the review, your annual electricity cost may turn out to be higher or lower than anticipated. If it is higher, the EPP balance is spread out over the following monthly installments. Throughout the year, you can also adjust your monthly installment to reflect your actual consumption from your Customer Space. That way you can avoid having an EPP balance to pay at annual review time.

You can also sign up to receive e-mail notifications if your consumption is different than expected.

The EPP is not a contract for life

The EPP will automatically end at any time when you so request or when your contract ends. You can also cancel the EPP from your Customer Space.

Equalized Payments Plan terms of service

Your monthly installment

Hydro‑Québec establishes your monthly installment based on the following factors:

Electricity consumption at the service address
Temperatures recorded in your region in recent years
Your energy use habits

Consumption history

You must have a consumption history of about 11 consecutive months at the same service address so we can make a reasonable estimate of your monthly installment.

Annual review

The annual review is done to determine your EPP balance, i.e. whether there is a difference between the cost of the electricity you have used during the period covered and the total amount you were billed for. When the review has been done, a bill is issued to even up your account.

If you’ve used more electricity than you’ve been billed for, you’ll have a balance payable. This balance will be spread over the following 12 monthly installments, or you may choose to pay it in full.

If you’ve used less electricity than you’ve been billed for, you’ll have a credit. The amount will automatically be deducted from your next bill(s).

The annual review is also used to determine the amount of your monthly installments for the next 12 months.

Changes to monthly installments

If you have a Customer Space on our Web site, you can track your consumption and adjust your monthly installments based on your actual consumption. You could avoid having a balance to pay following your annual review.

You can also sign up to receive e-mail notifications if your consumption is significantly different than expected.

Cancellation

The Equalized Payments Plan will be cancelled at any time you so request or when your contract ends, and Hydro‑Québec may terminate the service if you miss more than one installment. Any outstanding balance then becomes payable on the due date of your next bill.