Change an address
You’re moving and would like to receive electricity service at a new address?
Please give us at least 30‑days’ notice of your planned moving date. That way, you’ll avoid paying for any electricity you haven’t used.
There is no charge if you make your request online using Hydro‑Québec’s self-service tool, However, if you make your request through a Hydro‑Québec customer service representative, you will be charged a $25 fee (plus GST>/QST). It will be on your first bill.
Too soon to report your address change?
Even if you know your new address months in advance, you can wait before informing us of the address change. However, to make sure you don’t forget, you can ask us to send you an e-mail reminder prior to your move.
Change your arrival or departure date
You’ve informed us of your moving date only to find your plans have changed? Modify the date by logging into your Customer Space.
You have no contracts with billing demand
You can also make your request by calling us at 514 385‑7252 (Montréal) or 1 888 385‑7252 (everywhere else).
Business hours:
We can be reached from 8 a.m. to 8:30 p.m. Monday to Friday and 9 a.m. to 5 p.m. on weekends.
You have at least one contract with billing demand
You can also make your request by e-mail at affaires@hydro.qc.ca
Questions? We can be reached at 1 800 463‑9900 from 8:30 a.m. to 4:30 p.m., Monday to Friday.
Request a new contractIf you are billed at Rate L or LG
If you are a large‑power customer (Rate L or LG), please contact your commercial officer.
GST
Goods and Services Tax
QST
Québec Sales Tax