The sooner you act, the more options you’ll have to avoid having your service cut off.
If your annual billing is $100,000 or more, contact your Hydro‑Québec representative or commercial officer.
If your annual billing is under $100,000, the table below describes a number of possible scenarios and the options available to you. Find one that applies to you to determine how long you have before your options change.
As a courtesy, our customer service team may contact you if you have an outstanding balance. Our representatives will first identify themselves and then confirm your identity to access your customer file and suggest a payment arrangement. If you wish to make sure that you are talking with a representative from Hydro-Québec, please hang up and call customer services directly.
Receipt of the bill
You have 21 days from the billing date to pay your bill in full.
If you can’t pay your bill, you can make a payment arrangement right away, in order to prevent collection procedures from starting after the due date.
With the payment arrangement, you can spread out the payment of the amount owed up until your next bill. The arrangement may also, in certain cases, span over a longer period of time. The sooner you pay off the amount owed, the lower the administration charges.
Bill overdue
If the bill hasn’t been paid within 21 days of the billing date, collection procedures will be initiated, and administration fees of 1.2% per month (or 14.4% per year) will be added to the amount owed. You will receive a late payment notice in the following few days.
If you can’t pay your bill, it is not too late to make a payment arrangement to spread out the payment of the amount owed up until your next bill. The arrangement may also, in certain cases, span over a longer period of time. The sooner you pay off the amount owed, the lower the administration charges.
In most cases, payment arrangements can be made online, right from your Customer Space.
Late payment notice
If you haven’t paid the amount owed before the due date, you will receive a late payment notice in the following few days, unless you have a hight-risk large-power contract. You will then have at least 9 days from the date of the notice to pay the amount due or make a payment arrangement before you receive a notice of interruption.
Even if you receive a late payment notice, it is not too late to make a payment arrangement. Collection procedures will be suspended once we’ve reached an arrangement.
The sooner you pay off the amount owed, the lower the administration charges.
If you don’t pay the amount due or make a payment arrangement after receiving a late payment notice, you will be sent a notice of interruption. This notice is to inform you that electricity service to your address will be cut off within a minimum of nine (9) days from the date of the notice of interruption, unless you have paid the amount due immediately or come to a payment arrangement.
If you cannot pay your bill, this is your last option before the inconvenience and according to the case, charges brought about by service interruption: you must contact customer services as soon as possible to make a payment arrangement. Note that the owed amount must be paid in part in order for you to be able to come to a payment arrangement.
Rate G with billing under $100,000/year Contact us at 1 877 956-5696
Rate G with billing over $100,000/year and Rates G9, M and DM Contact us at 1 800 463‑9900
Large‑power customers − Rate L or LG Contact your commercial officer right away.
If you are able to pay the entire amount specified in the notice of interruption, do so through your financial institution and then confirm your payment promptly in order to suspend service interruption procedures.
Service interruption
Service interruption will occur if you do not take action (i.e. don’t pay the total amount of the bill or make a payment arrangement) after receiving a bill, a late payment notice, and a notice of interruption. By now, at least 45 days have elapsed since the bill was first issued.
Once your service has been cut off, you may not request reconnection before paying the full amount specified in the notice of interruption you received. In this situation, you may not make a payment arrangement.
Any, applicable charges for work for disconnection will be added to your next bill.
You must make the payment through your financial institution, then confirm the payment with us in order to have your service reconnected.
Service reconnection
To request service reconnection, you must first pay the full amount specified in the notice of interruption you received and promptly confirm that you have paid.
Once the amount has been paid, you can contact customer services online or by phone to confirm payment. Service will be restored in the following hours, or by 6 p.m. the next business day at the latest. According to the case, administration charges and charges for work will be added to your next bill.
