There is no charge if you make your request online using Hydro‑Québec’s
self-service tool, However, if you make your request through a
Hydro‑Québec customer service representative, you will be charged a $25
fee (plus GST/QST). It
will be on your first bill.
According to the current Conditions of Service, Hydro‑Québec may require a
deposit or payment
guarantee as a condition of electricity service. The deposit amount
corresponds to the highest estimated billing amount (power and energy) for 60
consecutive days.
We also invite you to read our Conditions
of Service.
If you wish to authorize someone else to obtain personal information in your file
or act on your behalf, you must designate an authorized
person (by proxy or consent).
We help drive Québec’s economic growth by providing customers with the benefit of
our expertise energy efficiency and by offering rates that are among the lowest
in North America.
Based on your business sector and your consumption profile, Hydro‑Québec
will offer you rates and rate
options that correspond to your business needs.
Due to a high volume of requests for work, it
could take longer than usual to process requests and carry out work.
If your business’s facilities are newly built, or if you are renovating or
expanding, you may need to request a connection.
Connection involves running a line from the power system to your facilities. The
connection point marks where Hydro‑Québec’s responsibility ends and yours
begins.
Connection is always done by Hydro‑Québec, and must be requested by a
master electrician.
For business customers, the procedure to follow varies according to the billing
demand anticipated.
Don’t know what your billing demand will be? You can call us at
1 800 463‑9900 from Monday to Friday, 8:30 a.m. to
4:30 p.m.
You can also consult our technical documents to find out more about standards and
methods related to low-, medium- and high-voltage electrical service.
